Your Mastercam Support Team
Welcome to Mastercam
MLC CAD Systems has transitioned its Mastercam sales and support services directly to Mastercam, and we are thrilled to officially welcome you as a direct customer of Mastercam! We could not be more excited to have you as part of the growing Mastercam community of over 450,000 users. Our goal is to make this transition as seamless as possible for you so that you do not experience any interruptions or delays in service.
While your primary sales and support contacts remain the same, your expanded support team now includes Mastercam’s Regional Team – West. We are here to help you succeed and grow, every step of the way.
We are here to help!
You now have a direct line of support to a broader network of Mastercam experts.
TECHNICAL SUPPORT
- Submit a Ticket: my.mastercam.com/submit-case (note that you will be prompted to log-in to myMastercam first)
- Email Support: [email protected]
- Phone Support: (888) 396-4834 Business Hours: 6:00am – 5:00pm PT
SALES SUPPORT
- Regional Sales Team – West: [email protected]
BILLING SUPPORT
- Regional Customer Service – West: [email protected]
TRAINING SUPPORT
- Mastercam Training Team: [email protected]
Access latest software releases, Mastercam University courses, priority technical support, and much more. Contact your Mastercam representative to obtain or renew your CONNECT license.
Need help with Mastercam? The best way to get fast, expert support is through myMastercam. Simply log in to your account and submit a support ticket. It is quick, easy, and ensures your request goes to the right place.
Additional Resources
Events
Visit Mastercam at one of our upcoming tradeshows or attend a webinar to learn about the most recent product updates.
Blog
Read about the latest industry events and new Mastercam resources on our blog page.
Product Training
Learn about open enrollment courses and detailed class descriptions. We offer both in-person and virtual training options.
Mastercam University
Check out Mastercam University to further advance your programming skills at your own pace.
Frequently Asked Questions
Your account manager has not changed. You will continue working with the same team you know and trust.
Support is now handled by Mastercam.
Submit cases at my.Mastercam.com/submit-case
To ensure smooth processing of future payments, please update your records. All payments —including any outstanding invoices on or after February 2, 2026—should now be directed to Mastercam using the following updated payment information:
Important Payment Information:
- Payee Name: CNC Software, LLC
- Bank Name: Nordea Bank Abp
- Account Number: 4179493001
- Routing Number: 026010786
- SWIFT/BIC Code: NDEAUS3N (for international payments)
Any training you had scheduled will continue as planned, now supported by Mastercam. Your maintenance agreement will transfer, ensuring you keep access to training, support and resources. Please watch for communications and work with your account manager to confirm details and next steps.