Technical Support
Global network of local Mastercam experts are here to help.
We are here for you
Get the assistance you need with Mastercam’s dedicated support team, ready to help with any questions or issues. Whether you’re troubleshooting a problem, looking for learning resources, or need direct support, we’ve got you covered.
Create a free account at my.Mastercam.com. With Mastercam CONNECT maintenance and support you gain access to exclusive resources including the Mastercam Forums, Knowledge Base, Tech Exchange, and Mastercam University.
Request support
For expert assistance, simply fill out our support request form, and a member of our team will provide the support you need.
Note: If you purchased through a Channel Partner, please reach out to your local Mastercam representative for support.
Mastercam downloads
Access to all the Mastercam installations, including the latest updates and enhancements to keep your software running smoothly.
Knowledge base
A comprehensive resource offering detailed articles, tutorials, and troubleshooting guides to help users maximize their software’s potential. It’s an essential tool for finding quick answers to commonly asked questions.
Customer forum
Engage with a vibrant online community where users can share tips, ask questions, and discuss all things related to Mastercam. It is a great place to connect with other professionals, find solutions to technical issues, and stay updated on the latest industry trends.
Learning Hub
Explore our Learning Hub, a comprehensive site filled with how-to guides and classes designed to help you get the most out of the software.
Tech exchange
Download generic machine posts, signature part files, tool libraries, step-by-step tutorials, and more.
Drivers and utilities
These drivers and utilities have been tested and released by the Quality Control Department. Follow the instructions given in the “info” button for each download for install help.
System requirements
These are the minimum and recommended system configurations for Mastercam. These requirements cover operating systems, processors, memory, video, monitors, storage, mouse, and anti-virus software.
Translators
Mastercam supports the import and export of several file formats. You can find the file format versions supported for each Mastercam on this page.
Access to Mastercam University
Mastercam University provides on-demand, video-based training courses. Sharpen your skills on your own schedule with easy-to-use, real-world training applications. The courses cover all levels of Mastercam skills and are available at no charge to all CONNECT users.
Access myMastercam
Need help with Mastercam? The best way to get fast, expert support is through myMastercam. Simply log in to your account and submit a support ticket. It is quick, easy, and ensures your request goes to the right place.