Welcome to Mastercam
Same Team, Expanded Resources
We are thrilled to officially welcome you as a direct customer of Mastercam, and we could not be more excited to have you as part of the growing Mastercam community of over 450,000 users.
This transition brings you the same trusted team you have worked with, now backed by Mastercam’s expanded resources, innovation, and support. We are here to help you succeed and grow, every step of the way.
We are here to help!
You now have a direct line to a broader network of Mastercam experts.
To reach sales or training please fill out our form which will be delivered to a representative in your territory.
By Phone:
USA: +1.860.875.5006
Canada: +1.519.489.4949
UK: +44.0121.504.5200
Toll Free (in USA and Canada): 1.800.228.2877
Business Hours:
USA and Canada: Monday through Friday, 8:00 AM to 5:00 PM local time, excluding United States Federal Holidays.
UK: Monday through Friday, 9:00 AM to 5:00 PM local time, excluding UK Bank Holidays.
Mastercam Support Portal
Access myMastercam
Need help with Mastercam? The best way to get fast, expert support is through myMastercam. Simply log in to your account and submit a support ticket. It is quick, easy, and ensures your request goes to the right place.
Additional Resources
Visit Mastercam at one of our upcoming tradeshows or attend a webinar to learn about the most recent product updates.
Read about the latest industry events and new Mastercam resources on our blog page.
Learn about open enrollment courses and detailed class descriptions. We offer both in-person and virtual training options.
Check out Mastercam University to further advance your programming skills at your own pace.
Maintenance and Support Program
Explore Mastercam CONNECT
Access exclusive customer resources including our global user forums, comprehensive knowledge base, and free downloads from tech exchange. Get 24/7 training through Mastercam University and connect with manufacturing experts worldwide.
Frequently Asked Questions
Your account manager has not changed. You will continue working with the same team you know and trust.
Support is now handled by Mastercam.
Submit cases at my.Mastercam.com/submit-case
CloseBilling has been updated, and a customer email was sent with details about the new payment procedures.
If you would like to receive that information again, please click here to request it.
To ensure smooth processing of future payments, please update your records. All payments —including any outstanding invoices—should now be directed to Mastercam using the following updated payment information:
Important Payment Information:
- Payee Name: CNC Software, LLC
- Bank Name: Nordea Bank Abp
- Account Number: 4179493001
- Routing Number: 026010786
- SWIFT/BIC Code: NDEAUS3N (for international payments)
Any training you had scheduled will continue as planned, now supported by Mastercam. Your maintenance agreement will transfer, ensuring you keep access to training, support and resources. Please watch for communications and work with your account manager to confirm details and next steps.
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