QTE Manufacturing Solutions is Now Part of Mastercam
Welcome to Mastercam
We are thrilled to officially welcome you as a direct customer of Mastercam, and we could not be more excited to have you as part of the growing Mastercam community of over 450,000 users.
This transition brings you the same trusted team you have worked with, now backed by Mastercam’s expanded resources, innovation, and support. We are here to help you succeed and grow, every step of the way.
We are here to help!
You now have a direct line of support to a broader network of Mastercam experts.
Here are a few ways to get technical support:
- Submit a Ticket: my.mastercam.com/submit-case (note that you will be prompted to log-in to myMastercam first)
- Email Support: [email protected]
- Phone Support: (888) 396-4870 Business Hours: 8:00am – 5:00pm CT
For new sales inquiries, please contact our Sales Team: [email protected]
For licensing or invoicing questions, please contact Customer Service: [email protected]
Mastercam Support Portal
Access myMastercam
Need help with Mastercam? The best way to get fast, expert support is through myMastercam. Simply log in to your account and submit a support ticket. It is quick, easy, and ensures your request goes to the right place.
Additional Resources
Visit Mastercam at one of our upcoming tradeshows or attend a webinar to learn about the most recent product updates.
Read about the latest industry events and new Mastercam resources on our blog page.
Learn about open enrollment courses and detailed class descriptions. We offer both in-person and virtual training options.
Check out Mastercam University to further advance your programming skills at your own pace.
Maintenance and Support Program
Explore Mastercam CONNECT
Access exclusive customer resources including our global user forums, comprehensive knowledge base, and free downloads from tech exchange. Get 24/7 training through Mastercam University and connect with manufacturing experts worldwide.
Frequently Asked Questions
Your account manager has not changed. You will continue working with the same team you know and trust.
Support is now handled by Mastercam.
Submit cases at my.Mastercam.com/submit-case
When calling, you will hear:
“Welcome to Mastercam Midwest Region.”
Billing has been updated, and a customer email was sent with details about the new payment procedures.
If you would like to receive that information again, please click here to request it.
To ensure smooth processing of future payments, please update your records. All payments previously sent to QTE Manufacturing Solutions—including any outstanding invoices—should now be directed to Mastercam using the following updated payment information:
Important Payment Information:
- Payee Name: CNC Software, LLC
- Bank Name: Nordea Bank Abp
- Account Number: 4179493001
- Routing Number: 026010786
- SWIFT/BIC Code: NDEAUS3N (for international payments)
QTE is now part of the Mastercam family. This integration brings you enhanced support by working directly with Mastercam to troubleshoot and resolve issues, an expanded team of customer success experts ensuring your needs are met quickly and effectively, and access to a broader ecosystem of services and add-ons that enhance your current workflows.
CloseAny training you had scheduled with QTE will continue as planned, now supported by Mastercam. Your maintenance agreement will transfer, ensuring you keep access to training, support and resources. Please watch for communications and work with your account manager to confirm details and next steps.
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