Mastercam Reseller Profile – Q&A with In-House Solutions (Part 3)
What are some challenges/opportunities you find that are unique to your region?
Dave: Some of the challenge is competing against subscription-based software. To some of the smaller shops, it looks really appetizing, because it doesn’t cost a lot upfront. The opportunity we’re finding, though, with such a skilled tech department, is that we can support our product so much better. We have a support person that’s local for customers to call and get ahold of, and we have techs on the road that we can send out anytime. Some of the other CAM software groups, they just don’t have that presence here.
What are some unique issues that you can solve as a local support hub for Mastercam?
Dave: We can go on-site. We can bring laptops. We can sit down and do training with them right there, hands-on with their parts. We can go out to the machine and do test cuts. Say the customer has recently purchased a machine and doesn’t have a lot of experience with it. We’ve got specialists with 20 years of experience that can go out there and show them how to set up the machine and how to program their parts.
The more people we train, the more people are out there in the industry using the product. And there’s a steady flow of people looking for Mastercam programmers here. Twenty years ago, when I was going through my apprenticeship and I wanted to learn a CAM package, Mastercam was really the only option if you wanted to go anywhere in your career.
Alison: From the software side, Mastercam has had a solid reputation in Canada since the beginning. We have partnerships with most of the educational institutions in the area, so a lot of the graduating students are knowledgeable in Mastercam. Just from a hiring perspective, Mastercam is a lot more used and well known.
Do you sell any other products besides Mastercam?
Alison: We develop custom post processors internally and sell direct in Canada and through the Mastercam Reseller channel internationally. We develop training material like Mastercam training tutorials and e-courses that we sell to industry and educational institutions. We also offer CIMCOEdit (CIMCO Integration) and Verisurf (Verisurf Software).
For more information about In-House Solutions, visit www.inhousesolutions.com.
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