Mastercam Reseller Profile – Q&A with In-House Solutions (Part 2)
This is part two of a Reseller Q&A with In-House Solutions. To read the first installment of this conversation click here.
What Mastercam services do you offer customers?
Alison: Our main services include on-site implementation, training, and technical support. We do have our own training facilities across Canada, but we’ll also go train on-site.
Dave: We offer contract programming and reverse-engineering, too. The contract programming is basically when a customer doesn’t have the capability to make a certain part, so we’ll come in and provide the programming they need to make that part complete in the timeline they have. After the programming is done, we can provide some training and ways to increase the efficiency in their shop. We have full-time support in three of our offices, and we also have several technicians out on the road working out of each office. We can send them out to assist and to do installations and training.
Alison: We have a few application technicians who have been with us for 20 plus years. So the skill level we have varies from junior all the way up to some of the most senior in the Mastercam community around the world.
Ed: We’ve always been very customer-oriented. We pride ourselves on being problem-solvers in terms of machining and CNC software in general. A lot of the people who work at In-House Solutions are from machine shops and that’s on purpose. They know what’s going on in the shop. I’ve always wanted the CNC machine shops to feel that In-House Solutions was their own CAD/CAM department.
What’s the latest or most exciting customer application you have?
Dave: We have quite a diverse customer base. We have a customer that does reverse-engineering and robotic milling for limestone, marble, and granite architectural features. They’ll scan a hand-carved stone wall, and then they’ll use a robot and Mastercam to mill that profile and reengineer that original surface.
What’s your favorite feature in Mastercam?
Dave: My favorite feature would be Dynamic Motion technology. I was recently working with a cutting tool supplier, and they were having problems machining a part for a customer. They were cutting 13-8 stainless steel 40hrc, and during machining they were having premature failure machining the part conventionally, so they called us in. We used some of the Dynamic toolpaths, and we cut this material with no problem. It’s a pretty unique process that not every CAM package has, so I think Mastercam is definitely the leader there.
Dynamic is something that you have to prove to a customer. Watching the video, it looks impressive, but if you can go to a shop and demonstrate on their own machines using their own tooling that this will save them time and money and really speed up the efficiency of their shop, then they buy in really quick.
What are you looking forward to?
Dave: Times are really good. Customers are busy, so we’re just continuing to support them as much as we can while this boom lasts.
Alison: We have a lot of existing Mastercam customers across Canada, so it’s just ensuring that they continue to feel supported by us and that we keep training and helping to increase efficiency across the board. Our main focus is supporting our existing customers.
For more information about In-House Solutions, visit their website.
To locate an authorized Mastercam Reseller in your local area, click here.