Mastercam Reseller Profile – Q&A with CAD/CAM Consulting Services (Part 3)
What are some unique issues that you can solve as a local support hub for Mastercam?
Logistics is one of them. We sell in a fairly large territory with lots of people. With two locations, we are able to go out and service customers personally. This makes a huge difference. We constantly have new companies coming into our territory and trying to erode our market, but we hold onto our market share with the way we provide support.
Do you sell any other products besides Mastercam?
We do sell other products in the sense that they’re auxiliary products to Mastercam. NC SIMUL Machine (Spring Technologies, Boston, Massachusetts) is a simulation software we picked up recently to help customers verify their G-code directly. We also have the Verisurf (Verisurf Software, Inc., Anaheim, California) product which runs inside the Mastercam environment for inspection. We have Moldplus® for Mastercam (MoldPlus SA, Morges, Switzerland) which allows you to process mold-based work. Those are the main ones, but Mastercam is definitely our core product and our main focus. We don’t stray very far from it.
Is there anything else you’d like people to know about your company?
It really comes down to the people that you surround yourself with: your staff and their ability to interact with customers. My staff and I know how to do basically any type of machining. If one person is struggling, someone else on staff is usually available that knows what’s going on with it. It’s made a big difference for me and our customers.
For more information about CAD/CAM Consulting Services, visit their website.
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