Mastercam Reseller Profile – Q&A with CAD/CAM Consulting Services (Part 1)
Since 1993, CAD/CAM Consulting Services, Inc. (CCCS) has been a trusted Mastercam Reseller, providing reliable CAD/CAM software sales and technical support to aerospace and automotive component manufacturers and general job shops in Southern California. The company had a streak of ten consecutive years as the #1 ranked Mastercam Reseller in America, demonstrating the powerful combination of an expert team and the world’s most widely used CAM software.
Except for administrative staff, each of the 13 support employees comes from a machining background with real-world experience that makes CCCS’s services especially valuable to programmers. CCCS President Tom Shelar gave us his insight on the company’s success.
What Mastercam services do you offer customers?
We do sales, support, and training. On the support side, we obviously do phone calls, but we also use GoTo meeting internet software and do on-site visits, so we can interact with our customers and their machines.
Our training program is given in either of our two locations: the corporate office in Newbury Park, California or the branch office in Anaheim, California. We’re training anywhere from 20 to 30 students every week, but we break up our training cycle to one day a week for about five weeks. We want to get people up to speed on a system without pulling them away from their business for three days in a row. This also gives them a chance to retain what they’ve been taught and put it into practice before they come back for the next session. We don’t want them to be overwhelmed.
Of all the training we provide, the core classes are really the ones that shine. We try to teach our students to understand what the software is thinking, what the software is looking for. Those fundamentals give them the ability to attack any problems. The capabilities of the product have opened doors for them.
What’s the latest or most exciting customer application you have?
Recently, we’ve been helping a large aerospace company with subcontract programming. We helped them through the adjustment of converting from a different system to Mastercam. Our capabilities are the biggest thing that sets us apart from our competitors. We have hands-on people that are from machine shops. Every person on staff that has anything to do with product support and/or service has come from a machining background. They know the pain that the programmers go through, and they know how to use the software to solve real world problems.
Check out Part 2 of our conversation with Tom Shelar and his team from CAD/CAM Consulting Services.
For more information about CAD/CAM Consulting Services, visit their website.
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