{"id":43509,"date":"2025-11-03T09:10:14","date_gmt":"2025-11-03T14:10:14","guid":{"rendered":"https:\/\/www.mastercam.com\/supporto-agli-ordini\/"},"modified":"2026-02-05T09:42:36","modified_gmt":"2026-02-05T14:42:36","slug":"supporto-agli-ordini","status":"publish","type":"page","link":"https:\/\/www.mastercam.com\/it\/supporto-agli-ordini\/","title":{"rendered":"Supporto agli ordini"},"content":{"rendered":"<div class=\"hero__breadcrumbs\">\n    <div class=\"container-fluid\">\n      <div class=\"row\">\n        <div class=\"col\">\n          <nav aria-label=\"breadcrumbs\"><ol class=\"breadcrumb\"><li><a href=\"https:\/\/www.mastercam.com\/it\/\">Home<\/a><\/li><\/ol><\/nav>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n\n<div class=\"hero wp-block-acf-block-hero\">\n  <div class=\"container-fluid\">\n    <div class=\"row align-items-center\">\n      \n              <div class=\"col-12 col-lg-6 order-1 order-lg-1 hero__media-column\">\n          <div class=\"hero__media-wrapper\">\n                          \n              <div class=\"hero__image-container\">\n                <img decoding=\"async\" src=\"https:\/\/www.mastercam.com\/wp-content\/uploads\/2025\/10\/header-1.png\"\n                     srcset=\"https:\/\/www.mastercam.com\/wp-content\/uploads\/2025\/10\/header-1.png 896w,\n                             https:\/\/www.mastercam.com\/wp-content\/uploads\/2025\/10\/header-1-768x315.png 768w,\n                             https:\/\/www.mastercam.com\/wp-content\/uploads\/2025\/10\/header-1-300x123.png 600w\"\n                     sizes=\"(min-width: 992px) 50vw, 100vw\"\n                     alt=\"\"\n                      role=\"presentation\" aria-hidden=\"true\"                      class=\"hero__image\"\n                     loading=\"eager\"\n                     fetchpriority=\"high\"\n                     width=\"896\"\n                     height=\"504\">\n              <\/div>\n                      <\/div>\n        <\/div>\n      \n      \n      <div class=\"col-12 col-lg-6 order-2 order-lg-2 hero__content-column\">\n        <div class=\"hero__content\">\n                      <h1 class=\"hero__heading\">\n              \n              Risorse per l&#8217;assistenza agli ordini\n            <\/h1>\n          \n          \n          \n          \n          \n                  <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n<div class=\"wp-block-columns is-style-container is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Benvenuto in Mastercam<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Siamo qui per semplificare al massimo l&#8217;utilizzo di Mastercam.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Hai bisogno di aiuto per attivare la tua licenza? Scaricare il tuo software? Hai domande sulla fatturazione? Nessun problema: il nostro cordiale team di assistenza \u00e8 a tua disposizione.   <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Mentre Mastercam cresce e migliora, una cosa rimane invariata: siamo sempre qui per aiutarti. Se hai problemi con un ordine o hai bisogno di qualcuno che ti guidi attraverso il nostro processo, sei esattamente dove devi essere. <\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading h2--underline\">Risorse utili<\/h2>\n\n\n<div class=\"container-fluid align wp-block-acf-block-icon-ctas\">\n  \n      <div class=\"row icon-ctas\">\n              \n                  <div class=\"icon-ctas__item col-12 col-md-3 icon-ctas__item--horizontal\">\n            <div class=\"card h-100\">\n\n              \n                              <div class=\"icon-image-container\">\n                  <img decoding=\"async\"\n                    src=\"https:\/\/www.mastercam.com\/wp-content\/uploads\/2024\/08\/settings-2-icon.svg\"\n                    alt=\"Settings icon\"\n                  >\n                <\/div>\n              \n              <div class=\"card-content\">\n                \n                <div class=\"card-title h3\">\n                  Nuovo cliente\n                <\/div>\n\n                \n                                  <div class=\"card-text lead\">\n                    <p>Scarica il pacchetto informativo per i nuovi clienti<\/p>\n\n                  <\/div>\n                \n                \n                                  <div class=\"card-footer\">\n                    <a href=\"https:\/\/www.mastercam.com\/it\/wp-content\/uploads\/2025\/10\/Onboarding-Welcome-Packet-New-Customer-Version.pdf\" class=\"btn btn-outline-secondary mb-5 mb-lg-0\" target=\"_blank\">\n                      Scarica\n                    <\/a>\n                  <\/div>\n                              <\/div>\n\n            <\/div>\n          <\/div>\n                      \n                  <div class=\"icon-ctas__item col-12 col-md-3 icon-ctas__item--horizontal\">\n            <div class=\"card h-100\">\n\n              \n                              <div class=\"icon-image-container\">\n                  <img decoding=\"async\"\n                    src=\"https:\/\/www.mastercam.com\/wp-content\/uploads\/2024\/08\/settings-icon-1.svg\"\n                    alt=\"Settings icon\"\n                  >\n                <\/div>\n              \n              <div class=\"card-content\">\n                \n                <div class=\"card-title h3\">\n                  Informazioni fiscali  \n                <\/div>\n\n                \n                                  <div class=\"card-text lead\">\n                    <p>Completa e invia il tuo modulo W-9 e altre informazioni fiscali.<\/p>\n\n                  <\/div>\n                \n                \n                                  <div class=\"card-footer\">\n                    <a href=\"https:\/\/www.mastercam.com\/it\/wp-content\/uploads\/2026\/01\/CNC-Software-W9-2026-Q1.pdf\" class=\"btn btn-outline-secondary mb-5 mb-lg-0\" target=\"_blank\">\n                      Scarica\n                    <\/a>\n                  <\/div>\n                              <\/div>\n\n            <\/div>\n          <\/div>\n                      \n                  <div class=\"icon-ctas__item col-12 col-md-3 icon-ctas__item--horizontal\">\n            <div class=\"card h-100\">\n\n              \n                              <div class=\"icon-image-container\">\n                  <img decoding=\"async\"\n                    src=\"https:\/\/www.mastercam.com\/wp-content\/uploads\/2024\/08\/computer-icon.svg\"\n                    alt=\"\"\n                  >\n                <\/div>\n              \n              <div class=\"card-content\">\n                \n                <div class=\"card-title h3\">\n                  EULA\n                <\/div>\n\n                \n                                  <div class=\"card-text lead\">\n                    <p>Scarica ed esamina il contratto di licenza per l&#8217;utente finale.  <\/p>\n\n                  <\/div>\n                \n                \n                                  <div class=\"card-footer\">\n                    <a href=\"https:\/\/www.mastercam.com\/it\/wp-content\/uploads\/2025\/05\/Mastercam-EULA-2025-05-02.pdf\" class=\"btn btn-outline-secondary mb-5 mb-lg-0\" target=\"_blank\">\n                      Scarica\n                    <\/a>\n                  <\/div>\n                              <\/div>\n\n            <\/div>\n          <\/div>\n                      \n                  <div class=\"icon-ctas__item col-12 col-md-3 icon-ctas__item--horizontal\">\n            <div class=\"card h-100\">\n\n              \n                              <div class=\"icon-image-container\">\n                  <img decoding=\"async\"\n                    src=\"https:\/\/www.mastercam.com\/wp-content\/uploads\/2024\/08\/connection-icon.svg\"\n                    alt=\"Connections icon\"\n                  >\n                <\/div>\n              \n              <div class=\"card-content\">\n                \n                <div class=\"card-title h3\">\n                  Supporto agli ordini\n                <\/div>\n\n                \n                                  <div class=\"card-text lead\">\n                    <p>Contatta il nostro team di assistenza per qualsiasi domanda relativa all&#8217;ordine.<\/p>\n\n                  <\/div>\n                \n                \n                                  <div class=\"card-footer\">\n                    <a href=\"mailto:onboardingrequests@mastercam.com\/?subject=Order%20Support%20Request\" class=\"btn btn-outline-secondary mb-5 mb-lg-0\" target=\"\">\n                      Contatto\n                    <\/a>\n                  <\/div>\n                              <\/div>\n\n            <\/div>\n          <\/div>\n                  <\/div>\n  <\/div>\n\n\n\n<div style=\"height:72px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"container-fluid align wp-block-acf-block-media-object\">\n  <div class=\"row\">\n    <div class=\"col\">\n      <div class=\"d-flex flex-column flex-lg-row media-object media-object--shaded\">\n        <div class=\"flex-shrink-0 media-object__image order-1  order-lg-3 \">\n                                    <img decoding=\"async\" src=\"https:\/\/www.mastercam.com\/wp-content\/uploads\/2023\/01\/Rectangle-2.jpg\" alt=\"man wearing a headset typing on a desktop computer\" loading=\"lazy\">\n                              <\/div>\n        <div class=\"media-object__body flex-grow-1 d-lg-flex flex-column order-2 justify-content-lg-center\">\n                                <h2 class=\"media-object__header h3\">Informazioni sul pagamento<\/h2>\n                                <div class=\"media-object__content\">\n              <p><!-- wp:paragraph -->Per garantire l&#8217;elaborazione tempestiva degli ordini futuri, ti preghiamo di aggiornare i tuoi dati. Tutti i pagamenti, comprese le fatture in sospeso, devono essere indirizzati a <strong>Mastercam<\/strong> utilizzando le seguenti informazioni di pagamento: <\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><strong>Informazioni importanti sul pagamento:<\/strong><\/p>\n<p><!-- \/wp:paragraph --> <!-- wp:list-item --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none\">\n<ul class=\"wp-block-list\">\n<li><strong>Codice SWIFT\/BIC:<\/strong>NDEAUS3N (per i pagamenti internazionali)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<!-- \/wp:list-item --><!-- wp:list --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none\">\n<ul class=\"wp-block-list\"><!-- wp:list-item --><\/p>\n<li><strong>Nome del beneficiario<\/strong>:CNC SOFTWARE, LLC<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --> <!-- wp:list-item --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none\">\n<ul class=\"wp-block-list\">\n<li><strong>Nome della banca:<\/strong>Nordea Bank Abp<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --> <!-- wp:list-item --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none\">\n<ul class=\"wp-block-list\">\n<li><strong>Numero di conto:<\/strong>4179493001<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --> <!-- wp:list-item --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none\">\n<ul class=\"wp-block-list\">\n<li><strong>Numero di conto corrente:<\/strong>026010786<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --> <!-- wp:list-item --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none\">\n<ul class=\"wp-block-list\">\n<li><strong>Codice SWIFT\/BIC:<\/strong>NDEAUS3N (per i pagamenti internazionali)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<!-- \/wp:list -->\n            <\/div>\n                            <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading h2--underline\">Domande frequenti<\/h2>\n\n\n<div class=\"accordion aligncenter wp-block-acf-block-accordion\" id=\"accordion-6aa666d9d760f\">\n          <div class=\"accordion-item\">\n      <h2 class=\"accordion-header\" id=\"accordion-6aa666d9d760f-heading-0\">\n        <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#accordion-6aa666d9d760f-collapse-0\" aria-expanded=\"false\" aria-controls=\"accordion-6aa666d9d760f-collapse-0\" aria-label=\"Toggle accordion for Cosa comprende il pacchetto di onboarding per i clienti nuovi ed esistenti?\">\n          Cosa comprende il pacchetto di onboarding per i clienti nuovi ed esistenti?\n        <\/button>\n      <\/h2>\n      <div id=\"accordion-6aa666d9d760f-collapse-0\" class=\"accordion-collapse collapse\" aria-labelledby=\"accordion-6aa666d9d760f-heading-0\" data-bs-parent=\"#accordion-6aa666d9d760f\">\n        <div class=\"accordion-body\">\n                      <p>Il pacchetto di onboarding contiene tutto ci\u00f2 che serve per configurare Mastercam come fornitore e iniziare a effettuare gli ordini:<\/p>\n<ul>\n<li>Contatti chiave, informazioni bancarie, fiscali e legali<\/li>\n<li>Termini e condizioni di Mastercam e Accordo di licenza con l&#8217;utente finale (EULA)<\/li>\n<li>Link per l&#8217;invio di aggiornamenti aziendali e certificati di esenzione fiscale<\/li>\n<\/ul>\n<p>\u00c8 stato progettato per supportare sia i nuovi clienti che quelli che stanno passando da precedenti rapporti di rivendita.<\/p>\n\n                    <button type=\"button\" class=\"close\" data-bs-toggle=\"crollo\" data-bs-target=\"#accordion-6aa666d9d760f-collapse-0\" aria-label=\"Close Cosa comprende il pacchetto di onboarding per i clienti nuovi ed esistenti?\">\n            Close\n          <\/button>\n        <\/div>\n      <\/div>\n    <\/div>\n              <div class=\"accordion-item\">\n      <h2 class=\"accordion-header\" id=\"accordion-6aa666d9d760f-heading-1\">\n        <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#accordion-6aa666d9d760f-collapse-1\" aria-expanded=\"false\" aria-controls=\"accordion-6aa666d9d760f-collapse-1\" aria-label=\"Toggle accordion for Come posso inviare l&#039;ordine e la documentazione richiesta?\">\n          Come posso inviare l&#039;ordine e la documentazione richiesta?\n        <\/button>\n      <\/h2>\n      <div id=\"accordion-6aa666d9d760f-collapse-1\" class=\"accordion-collapse collapse\" aria-labelledby=\"accordion-6aa666d9d760f-heading-1\" data-bs-parent=\"#accordion-6aa666d9d760f\">\n        <div class=\"accordion-body\">\n                      <p>Per effettuare un ordine, il tuo Account Manager o Renewals Specialist ti invier\u00e0 il Modulo d&#8217;Ordine Mastercam Standard tramite DocuSign. Questo modulo deve essere firmato prima dell&#8217;evasione. I documenti di supporto, come i certificati di esenzione fiscale, possono essere inviati direttamente tramite il pacchetto. La conferma dell&#8217;installazione avviene in genere entro 3-5 giorni lavorativi.   <\/p>\n\n                    <button type=\"button\" class=\"close\" data-bs-toggle=\"crollo\" data-bs-target=\"#accordion-6aa666d9d760f-collapse-1\" aria-label=\"Close Come posso inviare l&amp;#039;ordine e la documentazione richiesta?\">\n            Close\n          <\/button>\n        <\/div>\n      <\/div>\n    <\/div>\n              <div class=\"accordion-item\">\n      <h2 class=\"accordion-header\" id=\"accordion-6aa666d9d760f-heading-2\">\n        <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#accordion-6aa666d9d760f-collapse-2\" aria-expanded=\"false\" aria-controls=\"accordion-6aa666d9d760f-collapse-2\" aria-label=\"Toggle accordion for Perch\u00e9 Mastercam sta standardizzando il processo di onboarding e di ordinazione?\">\n          Perch\u00e9 Mastercam sta standardizzando il processo di onboarding e di ordinazione?\n        <\/button>\n      <\/h2>\n      <div id=\"accordion-6aa666d9d760f-collapse-2\" class=\"accordion-collapse collapse\" aria-labelledby=\"accordion-6aa666d9d760f-heading-2\" data-bs-parent=\"#accordion-6aa666d9d760f\">\n        <div class=\"accordion-body\">\n                      <p>Con l&#8217;espansione di Mastercam attraverso le acquisizioni, abbiamo ereditato pratiche commerciali diverse che hanno causato ritardi e incoerenze. Per servire meglio la nostra base di clienti in crescita, abbiamo introdotto il Customer Onboarding and Contract Standardization Framework, un processo unificato che garantisce un&#8217;elaborazione pi\u00f9 rapida degli ordini, un servizio coerente e operazioni scalabili. <\/p>\n\n                    <button type=\"button\" class=\"close\" data-bs-toggle=\"crollo\" data-bs-target=\"#accordion-6aa666d9d760f-collapse-2\" aria-label=\"Close Perch\u00e9 Mastercam sta standardizzando il processo di onboarding e di ordinazione?\">\n            Close\n          <\/button>\n        <\/div>\n      <\/div>\n    <\/div>\n      <\/div>\n<\/div>\n<\/div>\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Benvenuto in Mastercam Siamo qui per semplificare al massimo l&#8217;utilizzo di Mastercam. Hai bisogno di [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-43509","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Supporto agli ordini - mastercam.com<\/title>\n<meta name=\"description\" content=\"Benvenuto in Mastercam Siamo qui per semplificare al massimo l&#039;utilizzo di Mastercam. Hai bisogno di aiuto per attivare la tua licenza? 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