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Shannon Lesane

VICE PRESIDENT, CUSTOMER SUCCESS & PROGRAM DELIVERY

Shannon Lesane serves as the Vice President of Customer Success and Program Delivery. She is responsible for driving exceptional customer experiences, retention, and growth by managing the entire customer journey from pre-sales support to post-sales services.

In addition to leading customer-focused initiatives, Shannon oversees the Project Management Office (PMO), ensuring that customer and internal projects are strategically aligned with Mastercam’s objectives. She provides strategic direction to key functions, fostering a customer-first culture and delivering long-term value to clients and the organization.

A proud United States Air Force veteran, Shannon earned a Master of Science in Technology Systems from East Carolina University and holds certifications in project management, agile, and scrum. She currently resides in North Carolina with her husband and enjoys reading, writing fiction and poetry, gardening, and exploring new places.